The EM6420 camera only supports 2,4GHz WiFi networks.
When your phone or tablet is connected to a 5GHz network and you want to connect the camera, the App will indicate that you are connected to a 5GHz WiFi network. Therefore the WiFi connection to your camera cannot be configured using the default procedure.
Solution : Connect your phone or tablet to a 2,4GHz network.
Note ! : It is possible that your modem/router uses the same name for the 2,4 and 5GHz network.
When this is the case, there are 2 options to connect your camera to the WiFi network.
Option 1 : Configure your router to broadcast 2 different network names for 2.4 and 5GHz networks.
• For configuring separate 2.4 and 5GHz networks, please see the instruction manual of your router.
After using option 1, connect your phone or tablet to the 2,4GHz network and follow the standard procedure for connecting the camera to your WiFi network.
Option 2 : Configure camera via AP-mode
• Open the APP.
• Now press “+” in the APP to add a camera.
• Select the camera that you want to add.
• Press "Otherwise".
• Select "AP-mode".
• Follow the instructions in the APP.